Customer Service - Contact us (NO marketing please)

Please send an email to : strangedollzcustomers@gmail.com to contact us (NO marketing please).

Your message will be answered asap from Monday to Friday. Our office hours are 08.00 to 20.00.

If your message is about an existing order, please include your order number so that we can look you up easier. 

What if your international tracking does not work ?
Please note that most of parcels will NOT show up in most of local systems like USPS, Canada Post, etc, until the final days of their journey, then your local mail company should update the tracking after the customs clearance. In other words, as soon as your package gets cleared from the customs and arrived at your local postal service, you should be able to track it directly on the shipping carrier's website. Please be patient, as customs clearance can take to up to 5-8 working days, especially during holidays. International delivery times can be up to 20-30 days depending on the current state of your local postal services and customs services.

Please be assured that our customers’ satisfaction is always our number 1 priority and that will always do our best to help you.