About us / FAQ

Strange Dollz Boudoir is specialised in spooky, cute alternative jewellery and accessories. We also offer Halloween themed items all year round. 

You can easily add a touch of spooky elegance to your home and wardrobe with our beautiful cute and creepy accessories.

We are based in Portsmouth, UK, and we ship worldwide.

We have currently sales in all our shop ! Small business owners like ours need your support now more than ever ! Thank you so much in advance for supporting our small business !

About shipping :

Our jewellery and small enamelled pin badges are shipped from our workshop in Portsmouth, UK.

The clothing and other accessories are shipped from our 2 high end apparel manufacturers in USA and the UK depending on the products. 

If you have clothing / accessories and jewellery in your order, some items may arrive separately and in this case, you will be sent a tracking code for each item in your order. 

Delivery of a placed order can take from 2-25 business days after processing time, depending on the item size, and the current state of your local postal system. We understand that international shipping can sometimes be slow, but we are absolutely positive that once you receive your package you'll see it was worth the wait !

What if your international tracking does not work ?

Please note that most of parcels will NOT show up in most of local systems like USPS, Canada Post, etc, until the final days of their journey, then your local mail company should update the tracking after the customs clearance.

Customs and import taxes :

The customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs or issues with postal services. 

Please note that we are not responsible for lost or stolen mail AFTER a recorded delivery.

What if your parcel is lost ?

In the unlikely event that your order has been lost in transit, we will do our best to replace it as soon as possible (subject to product availability). 

Please be aware that you must contact us WITHIN 80 DAYS of the dispatch date of your order if it hasn’t arrived via the postal service. Unfortunately, claims for lost in transit orders after this time cannot be accepted as Royal Mail and the other local postal services have no legal liability for any loss if at the time of the claim 80 days has expired from the date of posting.

If you need help concerning your order, please email us at customerservicestrangedollz@gmail.com and we will be happy to assist you.